Privacy Policy
Last Updated: May 5, 2026
1. Who We Are
The Outdoor Store is an outdoor power equipment retailer located in Wallaceburg, Ontario, Canada. We sell and service lawn mowers, chainsaws, trimmers, snowblowers, BBQs, golf carts, generators, pressure washers, and related accessories.
Website: theostore.ca
2. What Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and mailing address when you provide them
- Account information — username, email, and password when you create an account
- Order information — products ordered, order totals, and transaction details
- Service request information — equipment details, service type, pickup/delivery preferences, and scheduling information
- Product inquiry information — questions about products, quote requests, and financing inquiries
- Website usage information — pages visited, products viewed, and how you interact with our website
- Cookie and analytics information — browser type, device information, and website analytics data (with your consent)
- Marketing email preferences — whether you have opted in or out of promotional emails
3. How We Use Information
We use the information we collect to:
- Process and fulfil orders
- Manage your account
- Respond to your inquiries and quote requests
- Handle service and repair requests
- Send order and service status updates
- Improve our website and shopping experience
- Understand product interest and customer preferences
- Prevent fraud and maintain security
- Send marketing communications only where you have given consent
5. Recently Viewed Products
If you accept preferences cookies, our website may remember the products you have recently viewed. This helps improve your shopping experience by making it easy to return to products you were interested in. No personal information is stored in these cookies — only product references.
6. Preferred Category
If you accept preferences cookies, our website may remember your preferred product category based on your browsing activity. Categories include lawn mowers, chainsaws, BBQs, snowblowers, yard tools, golf carts, generators, pressure washers, trimmers, and blowers. This allows us to show you more relevant products and content.
7. What We Do NOT Store in Cookies
We do not store any of the following in cookies or your browser's local storage:
- Full name
- Email address
- Phone number
- Full address
- Postal code or postal prefix
- Payment information
- Passwords
9. Payment Processing
Full payment card details are handled by third-party payment processors. The Outdoor Store does not store your complete credit card number, CVV, or other sensitive payment details on our servers.
10. Marketing Emails
Marketing email consent is separate from cookie consent. If you opt in to receive promotional emails from The Outdoor Store, you can unsubscribe at any time using the unsubscribe link included in every marketing email, or by contacting us directly.
11. Security
We use reasonable safeguards to protect the personal information we collect. This includes secure connections (HTTPS), access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure.
12. Data Retention
We keep personal information only as long as needed for business, legal, warranty, tax, accounting, service, or customer support purposes. When information is no longer needed, it is securely deleted or anonymized.
13. Your Rights
You may contact The Outdoor Store to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is used
- Request deletion of your information, subject to legal and business obligations
To exercise any of these rights, please contact us using the information below.
14. Third-Party Links
Our website may contain links to third-party websites, including manufacturer websites, financing providers, social media platforms, and payment processors. These websites have their own privacy policies, and The Outdoor Store is not responsible for their practices. We encourage you to review their policies before providing personal information.
15. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
The Outdoor Store215 Elizabeth St, Wallaceburg, ON N8A 3P1
Website: theostore.ca
Email: sales@theostore.ca
Phone: 519-627-4844